Hello recruiter! The rules for Pay as You Go accounts (payment by credits) have been updated, check out to see what changes:
You cannot reach a negative balance
For Pay as You Go accounts, one credit is deducted per candidate application. As a result of the updated rules, from now on when credits reach zero (0,00) your account administrators will instantly receive an email notification about the balance.
When your account reaches a zero (0,00) balance all active positions will automatically be archived and no new applicants will be able to finish their application process until more credits are added to the account.
IMPORTANT: Make sure Plooral's email domain is labeled under secure so that communications are received in your main inbox.
After adding credits, reactivate your positions by going to your positions page and under the "Archived" tab find the position you'd like to reactivate. Click on the three dots (menu) next to the title and then reactivate. Image below:
Important, after reactivating the position, turn it on so that you can continue to receive candidates:
How will my candidates be affected?
If a position was archived due to lack of credits, candidates who have not yet concluded their application process will receive a message that the position is no longer receiving applicants.
As a rule, candidates will not be notified by email. This information will be visible through their Plooral App.
The changes below will be in effect in June 2022.
Change 2: Built-in remote interviews will no longer be offered
Plooral's remote interview feature will only be offered to no longer be offered for Pay as You Go accounts (STARTER plan). The next plan up is our GROWTH plan, which offers this feature. We offer 25% discounts for users who decide to switch to GROWTH plans. Click here and speak to one of our team members!
Change 3: Account cancellation after inactivity
Your account will become inactive if new credits are not added within 6 months. Your account can still be reactivated if this happens.
Change 4: Reduced support
For all Pay as You Go accounts (STARTER plans) , the minimum turnaround time for support requests may be longer than 72 hours. Users will not have access to a dedicated account manager after onboarding.
If you have any questions regarding these changes, please reach out to us!