If you have any questions or difficulties open a call to our support!

Hello, Candidate! Learn how to open a Support ticket on Plooral!

If you have any questions during your application process, rest assured. We have a top-notch Plooral support team that will help you to the best of their abilities.

Here we will show you two ways to get in touch with them: via the app and on your computer.

VIA THE APP

Then the following screen will open:

You will be asked to select one of the options below. It is important to describe your suggestion, question, or problem in detail:

Tip: For our support team to help you in the best possible way, make sure you include as much information as possible.

For example:

Supply the name of the COMPANY / POSITION you are applying for.

If you have any difficulties with a particular stage of the process, please let us know which STEP you are attempting, and what is happening (if a message appears, what information you need to know to complete the application, etc.).

If you identify any errors, please send us a screenshot to facilitate our analysis.

OPENING CALL VIA COMPUTER
On your computer, the process is even simpler. Whenever you are on an Plooral position page or undertaking any application process, there will always be a "Help" button in the lower righthand corner of the screen:

By clicking on this button, you can access articles from our help center or open a support ticket to our team.

As in the case of the app, make sure to add as much detail about your question or problem as possible.

HOW TO SUBMIT A COMPLAINT OR REPORT IN PLOORAL

Plooral provides a channel for any user who encounters improper conduct by an employee, supplier, or any participant in the Plooral value chain to make a report or provide information regarding conduct that they deem contrary or potentially offensive to the Anti-Corruption Policies, Internal Procedures Code, or current legislation.

Any user can report a problem, complaint, or allegation to Plooral. If the user is logged into a personal or business account, they can open a ticket as instructed above.

If the user is not logged in, here are the instructions on how to open a ticket:

• By sending an email to [e-mail], which will automatically open a ticket immediately; or
• Through the Plooral Help Center page, click on the Help button in the bottom right corner of the screen, type "Open Ticket" or "Complaint" (or any other text) in the search bar, and upon pressing enter, the "Contact Us" button will appear, where you can register your complaint.

After opening the ticket, you will receive a protocol number via email, and our team will get back to you as soon as possible!

EASY, isn’t it?

Our team is always here to help you!💙