How to Submit a Complaint or Report in Plooral

Plooral provides a channel for any user who encounters improper conduct by an employee, supplier, or any participant in the Plooral value chain to make a report or provide information regarding conduct that they deem contrary or potentially offensive to the Anti-Corruption Policies, Internal Procedures Code, or current legislation.

Reports or complaints can be submitted by opening a support ticket, and below we will show you a step-by-step guide on how to make such a report.

Opening a support ticket on Plooral:

You can open a support ticket while logged in or not on the Plooral platform. If you are logged in (on the web platform), simply click on the Help button that always appears in the bottom right corner of the screen, and then click on "Open ticket". You can select any of the categories provided and follow the on-screen instructions to file your complaint.

If you are using the Plooral app, just click on the "Profile" icon and then click on "Open support ticket" and follow the on-screen instructions.

If you are not logged in to any Plooral environment, you can report your complaint in two ways:

• By sending an email to [e-mail], which will automatically open a ticket immediately; or
• Through the Plooral Help Center page, click on the Help button in the bottom right corner of the screen, type "Open Ticket" or "Complaint" (or any other text) in the search bar, and upon pressing enter, the "Contact Us" button will appear, where you can register your complaint.

After opening the ticket, you will receive a protocol number via email, and our team will get back to you as soon as possible!